Quality Process

First Class Partnerships Limited is committed to supplying services of consistent quality that at all times meet with customer needs and provide high customer satisfaction; thereby enhancing our position as a leading supplier of specialised consultancy and advisory services for the rail industry.

In order to meet our objectives, we have adopted the European Foundation for Quality Management (EFQM) model of business excellence to construct our core business processes and resource management approach around.

The quality system is maintained by regular monitoring by the Board of Directors and where appropriate by annual review. Management and staff are given the authority to implement the Quality Policy, achieving quality improvements for analysis at Board Meetings.

Quality Objectives

to focus on customer satisfaction, meeting and exceeding expectations.
a commitment to total quality and continual improvement.
a commitment to environmental improvements and the health & safety of all stakeholders.

Appointed Management Representative

The Managing Director is the appointed management representative who, irrespective of other responsibilities, has the authority and responsibility for ensuring that the requirements of this Quality Policy are implemented and maintained by First Class Partnerships Limited.

Download a complete copy of our Quality Policy (PDF, 210Kb).

First Class Partnerships provides strategic, commercial, operations, engineering and infrastructure rail consultancy and advice to leading rail companies, investors in rail, governments and regulators around the globe.